At Al Shifa Marine, we are committed to delivering high-quality marine equipment and ship spare parts. This Returns Policy outlines the conditions under which returns, replacements, or refunds may be accepted.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- The item received is damaged, defective, or incorrect
- The return request is made within 7 days of delivery
- The product is unused and in its original condition
- All original packaging, documents, and accessories are included
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been installed, used, or modified
- Items damaged due to improper handling or installation
- Custom or special-order products
- Electrical or electronic components once installed
3. Return Process
To initiate a return, please contact us with your order details:
- Order number or invoice copy
- Product details and reason for return
- Photos or videos (if item is damaged or defective)
Our team will review your request and provide return instructions if approved.
4. Replacement & Refund Policy
- Approved returns may be eligible for replacement or refund
- Refunds will be processed after inspection of the returned item
- Shipping charges are non-refundable unless the error is from our side
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- Al Shifa Marine is not responsible for lost or damaged return shipments
6. Inspection & Approval
All returned items are inspected upon receipt. Returns that do not meet our policy conditions may be rejected or subject to partial refund.
7. Important Notes
- Reconditioned and re-usable products are tested before dispatch and may show minor signs of prior use
- Product compatibility and suitability should be verified before purchase
- We recommend professional installation for all marine equipment
8. Policy Updates
We reserve the right to update this Returns Policy at any time. Changes will be reflected on this page.
9. Contact Us
For any return-related queries, please contact us:
Al Shifa Marine
📧 Email: info@alshifamarine.co.in
📞 Phone: +91 9904396573
📍 Address: 176-B, Vip Area, Moti Talav Road, Bhavnagar 364002, Gujarat – India
